Return & Exchange Policy
- At OUUL, We understand that every now and then the item you purchased may not meet your satisfaction. If the item you purchased doesn't meet your satisfaction and you need to return it, you can return the item for credit on the card initially used to purchase the item.
- If this is the case for your order, you must notify us of any problem with your product within 7 days of receipt or complete acceptance is implied. The returned item must be NEW, UNUSED.
- Please note you are responsible for the shipping cost of the return.
- All returns will be inspected prior to credit being issued. Credit will be issued for the purchase price of the item(s) returned. Shipping costs are nonrefundable.
HOW TO RETURN MERCHANDISE
We recommend using a traceable shipping method when returning your OUUL merchandise. Or you can request a return label from us; however, the shipping cost will be deducted from your merchandise refund.
Refunds will be credited to the original purchasing credit card account number. Please allow 5 days after we receive your return for credit to be issued to your credit card.
Please follow these directions to return your item:
• Simply email us at firstname.lastname@example.org or call us at 1(949)724-9803 to receive a return authorization number.
- Clearly write your return authorization number on the shipping label outside of the box.
• Include all original packing materials and carton. All returned product must be in new, unused condition.
Ship your return to:
17071 Murphy Ave.
Irvine, CA 92614
NOTE: OUUL is not responsible for lost or damaged return items. Please keep a copy of the tracking number for your records in the event a claim needs to be made.
- You must notify us for the exchange within 7 days of receipt or complete acceptance is implied. The item must be in NEW, UNUSED condition.
- Use a traceable shipping method to ship the item back to us at your cost. If you request a return label from us, we need to charge you the shipping cost. We will ship a new item to you for free after we receive the returned item. Exchange is only allowed for one time per order.
HOW TO RETURN MERCHANDISE
- Simply email us at email@example.com call us at 1(949)724-9803 to receive an exchange authorization number. (So we won’t deduct shipping cost from your refund on the returned item.)
- After we send you a return label, please submit a new order for the replacement item on ouulbags.com. You will be charged for the replacement item, so we can ship the new item to you right away and do not need to wait for receiving your returned item.
- Ship the item back to us with the return label. All returned product must be in new, unused condition.
- We will send you a full refund after we receive the returned item and inspect it.
***Please understand we cannot ship the new item to you before we receive returned the item if you don’t place a new order on line for the correct item you want. ***